FAQs – Tenant

Renting with Casa Property Management

Renting is a perfect way of giving yourself options: you might ultimately be looking to buy, wanting to experience an area before you fully commit, or just needing flexible living options.

At Casa Property Management we are dedicated to helping you find your ideal rental property. We believe that renting a property is no reason to accept anything less than the perfect home and it is no surprise that the majority of our tenants in managed properties renew their tenancy for a further fixed term or look for new property exclusively with us.

We are happy to advise Tenants on all matters relating to property rental, please refer to our FAQ’s – Tenants page.

Once you make an offer it will be put to the landlord. The offer will have several components such as the monthly rent offered, proposed moving in date, the length of tenancy, break clause details and any other requirements you may have. As the landlords acceptance of any offer is dependant not merely on
price but ALL elements of your offer, it is crucial that they are put forward at this stage.

When you have found a property you would like to rent, you will be required to complete an application form. A holding deposit equivalent to one weeks rent will be required on application.
Holding deposits are non-refundable should your application be unsuccessful by way of failed reference and/or right to rent check or the application is withdrawn by you. Holding deposits are held
for a period of 15 days in order to allow for the relevant checks to be carried out. In the event this needs to be extended you will be notified in writing.

Please be aware that if you are on a temporary contract of employment or on a probationary period, you may be required to provide a guarantor. Please check with a member of staff prior to making payment of the holding deposit, as this may not be refundable once references are started.  If a tenancy is to be entered into by a limited company, partnership or charity, a company search will be carried out on completion of
the relevant application form and on receipt of an administration charge of £350 + VAT (£420 inclusive of VAT).

Any person coming from inside the EU is required to produce a passport to prove their right to rent. Any person coming from outside the EU will be required to show their VISA or Permit Card to accompany their passport.  All applicants will also be required to produce a recent copy of official correspondence i.e. a utility bill or bank statement at your most recently stated address. These will be required at time of application.

Once we have satisfactory references we will agree a move in date that is suitable for yourself and the landlord. You will then be required to sign a tenancy agreement outlining the Landlord and
Tenant obligations. It is extremely important that you read the Tenancy Agreement carefully and make sure you understand the clauses. If there is anything you do not understand or would like clarified, you should initially speak to a member of our lettings staff. You should also seek independent legal advice to satisfy
that you understand all aspects of the document.

To enable you to take possession of your rental property you will
need to pay:

1. Your first month’s rent in advance

2. Casa X request a standard deposit of five weeks rent

The money must be paid in some form of cleared funds i.e. bankers draft, building society cheque, cash or bank transfer. Bankers drafts and building society cheques must be made payable to Casa Clearance.

Our bank details are Natwest; Sort Code xx-xx-xx; Account Number xxxxxxxxx using the first line of the property address as a reference. Please note that transfers can take up to 5 working days to clear, please check with your bank.

An inventory and schedule of condition of the property will be prepared and paid for by the landlord. At this stage you will agree the present condition of the property and sign to confirm.  At the end of the tenancy a check out will be carried out by a member of staff to verify the condition of the property.

We manage a large proportion of the properties we let on behalf of our clients. This means that we are your point of contact for all maintenance and repairs or for any other issues in relation to the property or the tenancy. For example these include; rent processing, quarterly inspections, tenancy renewals and the
move out procedure.

Where the property is not managed your point of contact will usually be your landlord or the appointed representatives. We will provide you with all the necessary contact details.

After the initial payment, your rent should be paid by Standing Order leaving your account three days prior to the due date each month. You must therefore have a bank or building society account capable of supporting payments by this method. It is a contractual obligation that the rent is paid on time by standing order.

Non-payment of rent is a breach of contract. Please inform your agent or landlord if for any reason the rent payment will be late or if you are experiencing any difficulty in paying the rent.

You are responsible for the payment of all utilities (for example gas, electricity, telephone, council tax and water) during your tenancy. You must notify all utility companies of your contact details and meter readings. You will also be responsible for notifying them of your departure at the end of the tenancy. If
you have a television you will need to purchase a TV Licence.

We strongly advise that you arrange your own contents insurance to cover your belongings and valuables. Any insurance the Landlord may have would not cover the tenant’s belongings. As accidents can happen, we would also insist that you have a form of ‘Tenant Liability Insurance’ to cover you for accidental damage. We can provide information for an insurance company at your request and we would require a copy of your insurance documents.

For managed properties Watsons will visit the property on a quarterly basis to ensure it is being kept in good order. We will always endeavour to arrange these visits well in advance to minimise any inconvenience and to give you the option to be present if you wish to be. For non-managed properties, your
landlord may also wish to carry out inspections but these will also be done by prior arrangement to suit both parties.

At the end of the initial period of your tenancy, if your tenancy is renewed on either another fixed term or a Statutory Periodic (month by month) basis, we will draw up all the relevant paperwork to confirm this.

When you enter into a tenancy you are legally bound by its terms, including the fixed period of tenancy.
If however you wish to end the tenancy earlier than the fixed term, in some circumstances the landlord may agree to release you from the tenancy early. If the landlord agrees to an early release it will be solely at their discretion, and may be subject to conditions. By ending the tenancy early you will be responsible the landlords remarketing fees, any rent payable until a new tenancy and utility bills.

At the end of your tenancy you will be asked to leave the property in a clean and tidy condition. If the landlord had the property professionally cleaned at the start of the tenancy, you are responsible for having it done at the end and supplying Watsons with a valid receipt. An inventory checkout will be carried out
once you have finished in the property and keys returned direct to the member of staff at the time of checkout. If you are unable to attend the checkout, keys must be returned to Watsons.  You will be responsible for cancelling your standing order for the payment of rent once the tenancy has ended.
Any post should be redirected to your new address. Watsons will not be responsible for forwarding or holding post in the office for you.

Once the checkout has been done, all parties will receive a copy of the report. This will state if anything is needed to be done which is tenant responsibility, i.e. cleaning etc.  We will always try to reach an agreement between yourself and the landlord regarding any deductions, however if this is not possible Watsons/the landlord/yourself will be asked to forward all evidence, i.e. check in and checkout reports and any quotes
for works etc, to the Tenancy Deposit Scheme who will make the final decision and apportion the deposit appropriately.

Please note that in line with General Data Protection regulations 2018 (GDPR) you are required to obtain permission from referees, guarantors and Next of Kin in order for us or the referencing
company to contact them.

It is your duty and responsibility to provide complete and accurate information. It is your responsibility to ensure that we are notified IN WRITING of any changes to the information and data you have provided or when the tenancy has been granted.

We cannot be held responsible for incorrect data held in the event of non-disclosure.

Under the GDPR 2018, we must always have a lawful and legitimate basis for using personal data. This may be because the data is necessary for the performance of a contract with you. You have consented to the use of your personal data and because it is in legitimate business interests to use it. Your personal data will
be used for following purposes:

1. Referencing you, further Applicants, Guarantors and carrying
out Right to Rent Checks.
2. Communicating with you on matters relating to the tenancy.  This may include responding to emails, letters, texts or phone calls from you.

Information provided under the performance of this Agreement may be shared with the Landlord and other Agents, credit and referencing agencies, Local Authorities, utility and water companies, Police, tracing agents, our legal representatives, solicitors, and mortgage lenders, maintenance contractors, utility
switch over companies, chartered surveyors, estate agents.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  Your personal data will therefore be kept for a following period
of six years.

Your attention is drawn to our Privacy Policy which can be found on www.watsonsletting.co.uk . The Privacy Policy sets out what information we obtain and how we use it.


Copyright CASA Clearance. All rights reserved.

Terms & Conditions | Terms of Use | Privacy Policy | Sitemap

CASA Clearance

Sign up to our mailing list to keep up to date with our promotions and special offers, straight to your inbox and to receive a 10% discount code off your first purchase.

You have successfully subscribed to the newsletter

There was an error while trying to send your request. Please try again.

Casa Clearance will use the information you provide on this form to be in touch with you and to provide updates and marketing.