Terms & Conditions

Welcome to Casa Clearance terms and conditions, these apply to all items purchased from casa.clearance.co.uk, casaclearance.com and via any other online platform, this also includes items we purchase from you for resale. Please read these terms before placing your order or agreeing to sell or advertise your items with Casa Clearance. By using this website and/or placing an order, you agree to be bound by these terms and conditions.

Access & Registration

You are provided with access to this website in accordance with these conditions.

When registering with us, you agree that the personal information you are required to provide when you register as a customer is true, accurate and complete. You will notify us immediately of any changes to your personal information by e-mail: enquiries@casaclearance.co.uk

Our rights

We reserve the right to change these terms and conditions without notice. We may also modify or withdraw this website with or without notice and we shall not be liable to you or any third party.

Third Party Links

We may provide links to other websites or resources for you to access at your sole discretion, by accessing these links you acknowledge and agree that we are not responsible or liable for the availability, content or resources in reference to these websites directly or indirectly.

Description of Products

Each product we sell is sold subject to its product description. We will take all reasonable care to ensure that the product listed has correct details, descriptions and price at time of publishing. The information listed may not always reflect the position of the product exactly at that moment. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

Order, cancelling & returns

When placing an order with us, you enter into a contract. The process is simple, and the steps on the website will guide you through how to set up an account and how to purchase and pay for your goods (Postage is charged on top of list price). As soon as you accept the order and pay, you must abide by these terms and conditions, the order is final once we send you confirmation that we have accepted your order.

The same applies to us purchasing goods from you, once we have agreed a price and the goods and monies have exchanged hands, you have entered into a contract with us and the item no longer belongs to you.

We reserve the right not to accept your order if the item is out of stock, we cannot obtain authorisation for your payment, the product description or pricing is incorrect, or you do not adhere to our terms & conditions.

Consumer Contracts Regulations 2013 (Distance Selling)

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, providing you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which due to their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and a contact telephone number or email address.
  • You can cancel by email: enquiries@casaclearance.co.uk
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

If you choose to return products to us, we will not be held responsible for any loss or damage to them in transit.

Damaged or incorrectly supplied goods

Once you receive your order please ensure you check all items are correct and not damaged. If they are, you must note the details of any damage or error in supply and inform us within 48 hours. You must return the products as soon as possible, we may offer you a replacement product (if we have it) or refund to the original source of payment. We have the right to withhold amounts for products which are further damaged on return.

The Waste Electrical and Electronic Equipment (WEEE)

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites, we are obliged under these regulations to offer our customers free take back of their WEEE on a like for like basis when they purchase a new electrical or electronic product from us.

These guidelines are designed to prevent and reduce the amount of waste going to landfill by promoting its re-use, recycling and disposal in a responsible manner. We explore all avenues before disposing of items (safely) and take this responsibility very seriously.

Privacy & Cookies

This website privacy policy describes how Casa Clearance protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on:      15/11/2017

Introduction

We gather and use certain information about individuals to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them. We may collect the following information: Name; Contact information including email address; Demographic information, such as postcode; preferences and interests; Website usage data;

Other information relevant to client enquiries; Other information pertaining to exclusive offers and surveys.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data: For our own internal records; To improve the products and services we provide; To contact you in response to a specific enquiry;

To customise the website for you; To send you promotional emails about products, services, offers and other things we think might be relevant to you; To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you’ To contact you via email, telephone or mail for market research reasons.

We will do our utmost to ensure that your personal details are kept safe and secure, in the unlikely event that our systems are infiltrated and there is unauthorised access by a third party, we cannot be held liable for any loss you may incur.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to: Analyse our web traffic using an analytics package; Aggregated usage data helps us improve the website structure, design, content and functions; Identify whether you are signed in to our website; Test content on our website; Store information about your preferences; To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone, text message or post.

Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

Sign in to our website and change your opt-in settings.

Send an email to enquiries@casaclearance.co.uk.

Write to us at: Casa Clearance, 4 Atterbury Avenue, Leighton Buzzard, LU7 3LE.

We will never lease, distribute or sell your personal information to third parties unless we have your permission, or the law requires us to.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

If you have any questions about this policy, please email: enquiries@casaclearance.co.uk or write to: Casa Clearance, 4 Atterbury Avenue, Leighton Buzzard, LU7 3LE.

 

 

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